Privacy policy
Privacy Policy
Last updated: March 31, 2026
This Privacy Policy describes how Rivaxon LLC ("Rivaxon," "we," "us," or "our") collects, uses, and shares information when you visit or make a purchase from rivaxon.com (the "Site").
1. Information We Collect
Information You Provide Directly
When you place an order or create an account, we collect:
- Name — first and last name, used for order fulfillment and correspondence
- Email address — used to send order confirmations, shipping updates, and customer service replies
- Shipping and billing address — used to fulfill and deliver your order
- Phone number — used for delivery coordination if required by the carrier
- Payment information — we do not store your payment card details. All payment transactions are processed securely through Shopify's checkout. We receive a transaction confirmation only; no raw card data is stored on our servers.
Information Collected Automatically
When you visit the Site, we automatically collect certain technical information, including:
- Your IP address
- Browser type and version
- Operating system
- Pages viewed and time spent on the Site
- Referring URL
This data is collected through Shopify's built-in analytics only.
Analytics Disclosure: No third-party analytics services are currently installed on this Site. We use Shopify's built-in analytics only.
2. How We Use Your Information
We use the information we collect to:
1. Process and fulfill your orders
2. Send order confirmation and shipping tracking emails
3. Respond to customer service inquiries
4. Improve Site performance and user experience using aggregate, anonymized analytics data
5. Detect and prevent fraud
6. Comply with applicable laws and regulations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Sharing Your Information
We share your information only with the following parties and only as necessary:
| Party | Purpose | Privacy Policy |
|---|---|---|
| Shopify Inc. | E-commerce platform, checkout, and order management | shopify.com/legal/privacy |
| Shipping carriers (USPS / UPS) | Delivery of your order | Carrier-specific policies |
We do not share your data with any advertising networks, data brokers, analytics providers, or email marketing services.
4. Cookies
We use cookies to support essential site functionality. We do not use cookies for advertising or cross-site tracking.
Essential Cookies
These cookies are required for the Site to function. They cannot be disabled.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
_shopify_y |
Shopify | Unique visitor identifier for session continuity | 1 year |
_shopify_s |
Shopify | Session tracking within a single browsing session | 30 minutes |
cart |
Shopify | Stores your shopping cart contents across pages | 2 weeks |
localization |
Shopify | Stores your language and currency preference | 1 year |
There are no Analytics cookies or Marketing cookies on this Site, as no third-party analytics or advertising tools are installed.
5. Data Retention
| Data Type | Retention Period |
|---|---|
| Order records | 7 years (tax and legal compliance) |
| Customer account data | Until account deletion is requested |
| Customer service communications | 3 years from last interaction |
| Anonymized analytics data (Shopify) | Per Shopify's data retention policy |
6. Your Rights
You have the right to:
- Access — Request a copy of the personal data we hold about you
- Correction — Request correction of inaccurate or incomplete data
- Deletion — Request deletion of your personal data, subject to legal retention requirements
- Portability — Request your data in a structured, machine-readable format
- Opt-out of marketing — Unsubscribe from any marketing communications using the unsubscribe link in emails
To exercise any of these rights, contact us at contact@rivaxon.com. We will respond within 30 days.
7. Children's Privacy
The Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us immediately at contact@rivaxon.com and we will delete that information.
8. Security
We use industry-standard security measures to protect your data. All transactions on the Site are encrypted using SSL/TLS. Payment processing is handled entirely by Shopify's PCI-DSS-compliant infrastructure. We do not store payment card information.
While we implement reasonable security measures, no method of internet transmission is 100% secure. We cannot guarantee absolute security of your data.
9. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external sites you visit.
10. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the State of Florida, USA, without regard to its conflict of law provisions.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Rivaxon LLC
6625 Argyle Forest Blvd Ste 4 #1209
Jacksonville, FL 32244
United States
Email: contact@rivaxon.com
Phone: +1 (904) 204-6118
Business hours: Monday – Friday, 9:00 AM – 5:00 PM ET