Refund & Returns

At Rivaxon, your satisfaction is our top priority. All products come with a FREE 30-day replacement/refund guarantee starting from the date of purchase.

Eligibility for Returns

  • We accept returns for both defective and non-defective items.

  • To be eligible for a return:

    • Items must be unused, unworn, and in the same condition as received.

    • Items must be returned in their original packaging.

  • If damage occurs during return shipping due to inadequate packaging, the customer will be responsible for those costs.

  • This policy does not cover:

    • Misuse

    • Accidental damage

    • Water damage

    • Normal wear and tear

For Defective, Damaged, or Incorrect Items

If your order does not match the description, is defective, or you received the wrong item:

  • Contact us within 48 hours of receiving the item.

  • Send clear photos or videos to contact@rivaxon.com showing the issue.

  • After verification, we will replace the item or issue a full refund, depending on your preference.

Return Process

  1. Request Return Authorization (RA#)
    Email contact@rivaxon.com with:

    • Your order number

    • Reason for the return

    • Photos or videos of the product

  2. Approval & Return Instructions
    Once approved, you will receive a Return Authorization Number (RA#) and the address of the nearest return warehouse based on your location.

  3. Shipping the Return

    • Please ensure the item is securely packaged.

    • Return shipping is at the customer’s expense, unless the product is defective or incorrect.

Refund Timeline & Processing

  • Once we receive and inspect your return, a full or partial refund will be issued to your original payment method.

  • You will receive a refund confirmation email.

  • Refunds are typically processed within 3–7 business days after we receive your return.

Partial Refunds (If Applicable)

Partial refunds may be issued under the following conditions:

  • Missing parts or packaging

  • Products not returned in original condition

  • Returns received after the 30-day window

Didn’t Receive Your Refund?

If you haven’t received your refund yet:

  1. Check your bank account or credit card statement

  2. Contact your credit card company (it may take time before your refund is officially posted)

  3. Contact your bank (processing times may vary)

If you’ve done all of this and still have not received your refund, please contact us at contact@rivaxon.com.

Dispute Resolution

Please contact us before opening a payment dispute via PayPal, Stripe, or any other payment provider. We're here to help and committed to resolving your issue promptly and fairly.

Return Address

Returns will be processed at the nearest fulfillment center depending on your location. The specific address will be provided once your return request is approved.

Contact Us

Rivaxon LLC
6625 Argyle Forest Blvd, Ste 4 #1209
Jacksonville, FL 32244, USA
Email: contact@rivaxon.com
Phone: +1 (904) 204-6118
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST